Usually your order is prepared and shipped within 2 working days of receipt. If when sending the order you have requested and specified a date to wait for some items that may be missing, we will wait until the deadline indicated to guarantee you the greatest availability of the requested items. After this deadline, the order will be processed. For the purpose of calculating the delivery date you will also have to consider the time that the courier needs which can vary depending on many factors some of which we cannot control. It is important, when placing the order, to specify a valid e-mail address, as you will be immediately informed of the availability and a telephone number of the requested items and also allow us to inform you about the status of the order and the date of its fulfillment. . We also recommend that you always specify at least one telephone number (landline or mobile number) as if the courier is unable to deliver, he will contact you and agree on a new delivery according to your needs.
Return of goods – Information Right of withdrawal
The sales of products via the Internet are governed by Legislative Decree n. 185 of 22/05/1999 which regulates the matter of contracts a that is carried out outside the commercial premises. This legislation establishes the right of withdrawal, or the possibility for the consumer to return the purchased product and obtain reimbursement of the expense incurred. This right is reserved exclusively for natural persons (consumers), therefore it cannot be exercised by legal persons and natural persons acting for purposes related to any professional activity carried out. To exercise the right of withdrawal it is necessary to send, within 10 working days of receipt of the goods, a communication (e-mail, telephone, fax) in which the desire to withdraw from the contract is expressed. The right of withdrawal is totally lost if the returned product is not intact, that is: * lack of original packaging.
Consequences of exercising the right of withdrawal
In the case of exercising the right of withdrawal within the terms provided for by Legislative Decree no. 185 of 22/05/1999 both parties must fulfill the original and / or guaranteed obligations. If you are unable to return the goods in their original condition and the same is therefore damaged, you will not be reimbursed for the full value but you will be asked for a cost contribution proportional to the degree of deterioration that the item presents (e.g. textile articles, clothes, shoes that are altered, washed and worn). We therefore suggest that you treat the goods received carefully and check their accuracy and integrity at the time of delivery. The return of the goods must be made absolutely to the address specified below. The costs for making the return will be reimbursed only in the case of sending defective goods or with characteristics different from those requested (eg wrong size). As soon as the returned goods are received, we will refund, with the addition of any transport costs incurred if the conditions are met, according to the agreed methods. In any case, we ask you to return the goods with adequate packaging by choosing the most economical solution.
Lack of Conformity
Pursuant to Legislative Decree No. 24 of 02-02-2002, Question mark store. is liable to the consumer for any lack of conformity existing at the time of delivery of the goods. The lack of conformity can be found due to: * operating defect * internal transport damage not found on receipt; * incorrect shipment; The lack of conformity must be reported within 10 days following the date of purchase.
Information on returns
As a buyer and in accordance with the provisions of Legislative Decree 185 of 22-05-1999 governing remote sales, you are not obliged to give reasons for the return but we also ask you to provide us with more information about the reason for this return. In fact, you will allow us to always improve the quality of the services rendered, if possible. This guarantee will not be applicable in case of negligence or carelessness in the use and maintenance of the product. In the event of a lack of conformity, the consumer has the right to restore, without charge, the conformity of the goods by repair or replacement. * absence of integral elements of the product (any labels, instruction manuals, etc.) * damage to the product for reasons other than transport.
Damaged shipment
It is very important that you make sure that the goods received are not damaged and that the packaging is intact (if necessary, open the shipment in the presence of the person in charge of delivery). Do not accept damaged shipments (open or visibly damaged box). If that happened you would have
